First Visit and Scheduling
Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. Occasionally, surgery can be performed the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.
Please assist us by providing the following information at the time of your consultation:
- Your surgical referral slip and any X-rays if applicable
- A list of medications you are presently taking
- If you have medical or dental insurance, bring the necessary insurance cards.
IMPORTANT: All patients under the age of 18 years of age must be accompanied by a parent or guardian at the consultation visit.
A pre-operative consultation and physical examination is mandatory for patients undergoing IV anesthesia for surgery. Please have nothing to eat or drink 8 hours prior to your surgery. You will also need a responsible person to drive you home after the surgery.
Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.)
If your dentist or physician has taken x-rays, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.
Upstate Oral & Maxillofacial Surgery, P.A. is open Monday - Thursday from 8 am until 5 pm and Friday from 8 am until 1 pm. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day. Please inform our front desk of any pain or special circumstance so they can attempt to work you in that same day.
We try our best to stay on schedule to minimize your waiting. Due to the fact that Upstate Oral & Maxillofacial Surgery provides surgical services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
Please call (864) 585-3318 with any questions or to schedule an appointment.
Upstate Oral & Maxillofacial Surgery prides itself in providing you with the finest surgical care and the most convenient financial options. We work closely with you to maximize your insurance reimbursement for covered procedures. Please bring your insurance information (both medical and dental) with you to the consultation so that we can expedite reimbursement. While we are a dental specialty, medical insurance provides reimbursement for a number of our procedures.
Following your consultation appointment, your treatment plan will be given to our experienced insurance staff. They will contact your insurance company in the days immediately following your consultation appointment and will provide you with an explanation of your benefits. if you have any problems or questions, please ask our staff. Everyone at our office is well informed and up-to-date. We can be reached by phone at (864) 585-3318 or by email at firstname.lastname@example.org if you prefer.
For your convenience, we accept Visa, MasterCard, American Express and Discover. We deliver the finest care at the most reasonable cost, therefore payment is due at the time service. If you have questions regarding your account, please contact us at (864) 585-3318.
Many insurance companies will respond within four to six weeks. Please contact our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We also offer Care-Credit and will make arrangements for a monthly payments prior to the actual procedure.
Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. We will provide you with a treatment plan detailing any fees prior to rendering service.
Financial Policy and Insurance Information Forms
Please download, read and fill-out our Financial Policy and Insurance Information Forms. They can be found on our Patient Registration page along with all other forms needed for your first visit to our office. After you have completed the forms, please make sure to bring them on your first visit to our office.
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